Lizandez is a retailer of consumer goods owned and operated by Lizandez Pty Ltd.

The Privacy Policy is presented to protect and inform all users of our website use and how Lizandez manages this information. The privacy laws are governed by Australia law, however we undertake our best endeavors to comply with the laws of all countries.  Should you want to communicate to us about our privacy policy please contact us via our contact us page.

Lizandez values our relationship with you and the other users of this website.  We recognize that you may be concerned about our collection, use, and disclosure of your personally identifiable information that we may collect when you use the website.  Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect this information, and what we do with it after we collect it. If you have any questions or comments regarding this Privacy Policy, please contact us via our contact us page.

How we use your information

How we use your name & contact details Why?
Deliver your purchases to you To fulfill the contract with you

Send you service messages by email, such
as order updates

We've got to do this to perform our contract with you (so you can tell when your order is coming)
Sending you information by email about our new offers and services To keep you up to date. We only send this with your permission

 

PURCHASE HISTORY AND SAVED ITEMS

What you’ve bought and what you’ve stored in your shopping bag for another time.
How we use your purchase history and saved items Why?
Sell you our items To fulfill the contract with you. The shopping bag is essential to the purchase
Provide customer service and support, and handle returns We’ve got to do this to perform our contract with you

 

INFORMATION CONCERNING THE USE OF OUR WEBSITE

Information you give us when you browse our site, including your IP address and device type. 

How we use information concerning the use of our website Why?
Improve our website and set default options for you (such as currency) To give you the best possible shopping experience
Protect our website
To prevent and detect fraud against either you or Lizandez Pty Ltd and to meet our legal obligations about looking after your data

 

You do not have to give us any of this personal information, however, if you do not, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice and we respect that. We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.

Sharing Your Information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies that do things to get your purchases to you, such as payment service providers and delivery companies.
Professional service providers, such as website hosts, who help us run our business.

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing Messages

If you have either subscribed to or informed us that  we can, we’ll send you marketing messages by email to keep you informed about our special offers.
How to stop marketing messages from Lizandez Pty Ltd
You can stop receiving marketing messages from us at any time.
You can do this:
Through your account settings
  •  By clicking on the ‘unsubscribe’ link in any email
  •  By contacting our Customer Service team

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications (such as order updates or invoices).

Keeping Your Information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Service team) for as long as is necessary to provide support-related reporting.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your Rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Lizandez Commitment to Online Security

Your personal information is treated with the greatest of care.  Sensitive payment information such as credit card details is NEVER stored on the Internet within our system.

How Your Information May Be Shared

We never sell or rent your personal information.  Lizandez may release personal information under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency;
  • Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
  • To appropriate persons, where your communication suggests possible harm to others.

Membership Registration

Our site’s registration form requires you to provide us contact information and may also require demographic information.  We may use your contact information from the registration form to send you information about our company. Your contact information is also used to contact you when necessary.

Passwords

You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your Lizandez password to any third parties.  If you choose to share your user name, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party’s privacy policy.

Security

Lizandez uses PayPal, Shopify Payments powered by Stripe & AfterPay to provide a secure environment for the authorisation of credit card and charge card transactions.

Membership Removal

If you wish to be removed from our database for any reason, simply send us an email requesting to be removed via our contact us page.

Updates to our information practices

Lizandez reserves the right to add to, delete or change these terms because of frequent changes in Internet technology and applicable law.  As such, you should check this privacy policy from time to time for such changes.