At Lizandez we want to ensure our customers have a pleasurable shopping experience. All our products are quality checked prior to despatch to ensure our customer’s receive the best value.
However in the unlikely event your purchase has a manufacturing fault, we will gladly replace the item at no cost to you or give you a store credit to the total value of your purchase if the item cannot be replaced.
Each item is quality crafted and undergoes careful quality controls. Small imperfections depend on the handcrafted production, such as colour and light variations are naturally related to tanning - this is not a fault but a value. This is an industry standard and a natural process when dealing with genuine products and genuine leather.